Shipping policy
At Baby Lilo, we're committed to getting your baby essentials delivered with care and reliability. Below is everything you need to know about how your order is processed and shipped.
Shipping Coverage
We currently ship to the following destinations:
- United States
- United Kingdom
- Canada
- Australia
Orders to destinations outside these countries cannot be processed at this time.
Order Cutoff Time
5:00 PM (PST), Monday–Friday
Orders placed after the cutoff time will be processed on the next business day. Please note that our cutoff time is based on Pacific Standard Time, so international customers may wish to account for the time difference.
Processing Time
1–2 business days (Monday–Friday)
During this time, your order is prepared, packed, and handed off to one of our trusted shipping partners. Processing time is the same for all destinations.
Transit & Delivery Times
| Destination | Transit Time | Estimated Total Delivery |
|---|---|---|
| United States | 6–8 business days | 7–10 business days |
| United Kingdom | 7–10 business days | 8–12 business days |
| Canada | 6–8 business days | 7–10 business days |
| Australia | 8–11 business days | 9–13 business days |
All timelines are given in business days (Monday–Friday) and exclude weekends and public holidays in the destination country.
Please note that delivery timelines are estimates and may occasionally be affected by carrier delays, customs clearance, holidays, weather conditions, or other factors outside our control. International orders may take longer than domestic orders due to customs processing.
Shipping Carriers
We work with reliable carriers to help ensure your order arrives safely, including:
- United States: USPS, UPS, FedEx
- United Kingdom: Royal Mail, Evri, DPD, DHL
- Canada: Canada Post, UPS, FedEx
- Australia: Australia Post, DHL, Aramex
Carrier selection is based on destination, package size, and shipping requirements. International shipments are typically handed off to a local carrier for final delivery once they arrive in the destination country.
Free Standard Shipping
- All orders ship free of charge.
- No minimum purchase is required.
Delivery Support
If your package is delayed, arrives damaged, or appears to be missing, please contact our support team as soon as possible. We’ll be happy to assist and work with the carrier to help resolve the issue promptly.
Order Tracking
Once your order has shipped, you’ll receive a confirmation email with your tracking number.
You can use it anytime to monitor your delivery status.
Need Assistance?
If you have any questions about shipping or delivery, please contact our customer support team and we’ll be happy to help.
Contact Information
Store Name: Baby Lilo
Address: 750 W San Jose Ave L2, Claremont, California, 91711, United States
Email: info@babylilo.com
Phone: +13142035229
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 1–2 business days.